Terms & Conditions

Last Updated: [May 19, 2026]

Welcome to Maison Rose New York. By accessing this website or placing an order, you agree to the following Terms & Conditions. Please read them carefully before purchasing.

Overview

Maison Rose New York creates handcrafted leather journals and related accessories. Due to the handmade nature of our products, slight variations in leather, finishing, texture, color, and construction are expected and are considered part of the character of each piece.

By using this website, you agree to these terms, our policies, and any additional information provided throughout the site.

Handmade Nature of Products

All Maison Rose journals are handcrafted using genuine leather and traditional techniques.

Because of this:

Minor variations may occur between pieces
Natural markings, wrinkles, grain shifts, and tonal variations are expected
Hand embossing and hand-cut elements may vary slightly
Leather may soften, darken, scratch, and develop a patina over time

These are not considered defects, but part of the uniqueness and beauty of natural leather craftsmanship.

Vegetable-Tanned Leather Disclaimer

Our journals are primarily made using vegetable-tanned leather sourced from select tanneries in Italy and the United States.

Vegetable-tanned leather is a living material and will naturally:

develop scratches and marks
deepen in color over time
soften with use
react to sunlight, oils, and handling

No two journals will age identically.

Product Customization

Customized and made-to-order products may include:

embossing
charms
hardware selections
cord selections
custom leather sourcing

Please note:

Charm availability may vary
Exact leather tones may differ slightly due to natural variation and screen settings
Custom sourced colors may require additional production time

If a selected charm or component becomes unavailable, Maison Rose New York reserves the right to substitute it with the closest available option unless otherwise discussed with the customer.

Processing & Shipping

Most orders are processed within the timeframe listed on the product page.

Custom and made-to-order items may require additional production time depending on:

material availability
customization requests
order volume

Shipping timelines are estimates and are not guaranteed once packages are in the possession of the carrier.

Maison Rose New York is not responsible for:

carrier delays
lost or stolen packages marked as delivered
customs delays for international orders

Customers are responsible for ensuring shipping information is entered correctly at checkout.

Returns & Exchanges

Due to the handmade and personalized nature of our products, all sales are final.

We do not accept returns or exchanges for:

customized items
embossed products
made-to-order pieces
minor natural leather variations

However, if your order arrives damaged or there is a significant issue with craftsmanship, please contact us within 5 days of delivery at [Insert Email].

We review concerns on a case-by-case basis and will always aim to provide a thoughtful resolution.

Intellectual Property

All content on this website — including branding, logos, photography, product descriptions, copy, artwork, and designs — is the property of Maison Rose New York and may not be copied, reproduced, or used without written permission.

Product Use & Care

Maison Rose products are intended for personal use only.

Customers are responsible for:

properly caring for leather goods
keeping products away from excessive moisture or heat
conditioning leather when appropriate

Normal wear, scratches, patina, and aging are expected characteristics of genuine leather and are not considered defects.

Pricing & Availability

Prices are subject to change without notice.

Because many products are produced in small batches or as one-of-one pieces:

availability may be limited
certain leathers or components may not be restocked
custom requests may vary in pricing

Maison Rose New York reserves the right to refuse or cancel orders at our discretion.

Limitation of Liability

Maison Rose New York shall not be liable for any indirect, incidental, or consequential damages resulting from the use or misuse of our products or website.

Our liability shall never exceed the purchase price of the item ordered.